Gynoveda
With a presence across 50+ clinics in India, Gynoveda combines traditional Ayurvedic wisdom with modern fertility science. I was entrusted with designing a dedicated Point-of-Sale (POS) system for their front-desk receptionists — a solution aimed at streamlining patient onboarding, simplifying appointment and payment workflows, and elevating the overall clinic experience.
Year:
2025
Duration:
2 Weeks
Deliverables and Tools:
Web SaaS Interface - Figma
Target Audience
The POS system was designed specifically for clinic receptionists and front-desk staff across Gynoveda’s 50+ fertility centers in India. These users often juggle high footfall, sensitive patient interactions, and multiple administrative tasks simultaneously.
Challenges faced
The system needed to support varying levels of technical comfort, ensure fast and error-free operations, and provide a seamless experience that helped them manage appointments, payments, patient records, and daily clinic activities with confidence and ease. And most importantly the system had to adhere to ERP Next's Design Language
How It Works
1. The receptionist logins to the system at the time of their shift
The user logins with User ID & Password
After logging in the user is asked for their opening cash amount with a remark if it does not match yesterday's closing amount
2. Search for an existing patient or add a new patient for billing
This is home screen after the Login so that it is accesible for the receptionist to do the billing for any patient
If there is no existing patient the user can also add a new patient by filling out basic details like name, phone number, gender & pincode
3. Add Doctor Details, Medicines, Discounts & Proceed to Payment
Everything has been incorporated in one viewport so that user can handle patient information, medicine, doctor information, packages & discounts all together.
The medicine card has been designed in a way that all the available units are visible to the user with an option to add or deduct the quantity
4. Proceed To Payment
The use case to be solved here was if the patient wishes to pay using multiple modes it should be easy for the user to cater to multiple modes of payment. Hence there is amount received & balance amount counter at the top
A modal opens up on clicking on any mode of payment where the user fills in basic information like date, amount & transaction ID
5. Navigate through Past Orders for return, cancellation, exchange, & history.
From the hamburger the user can navigate to past orders where they can find basic details like patient ID, package, date against each invoice
On clicking on any invoice the user gets all details about that particular order and against that an option to Whatsapp, SMS or Email invoice, and also request for a return, exchange, or cancellation
6. Cash Deposit
At the end of the shift the user is supposed to deposit all the cash in the bank and make a log of it by attaching a deposit slip and filling in few details.
7. Closing Flow
While logging out users need to enter the date and the closing cash amount for the day
In case the closing cash amount does not match the calculated closing cash the user will have to add a remark for the same